Update on postal ballot packs issue


We have been urgently investigating a problem with some people who had applied for a postal vote not receiving their packs.

It appears that a computer problem meant 1,510 people who applied for a postal vote did not receive their packs in the post.

We are still investigating the cause and will find out what happened and why. Our priority is to make sure that anyone affected can place their vote.

We are issuing replacement postal vote packs to anyone who has contacted us to say they have not received one and have so far issued more than 600. On Tuesday evening and first thing Wednesday morning we are delivering replacement postal vote packs to all those we have identified were missed out and have not yet contacted us.

People can return their postal ballot papers by:

  • Post – all ballots must be received by 10pm on Thursday
  • Bringing them to the Council House where polling booths have been set up
  • Taking them to a polling station in one of the three Plymouth constituencies on Thursday.

If anyone who applied for a postal vote has not received a pack by 12 noon on Wednesday, or has any queries about posting voting, they should contact us on 304866 or 304936. Lines are open between 7am and 10pm.

Anyone who wishes for a family member or another nominated person to collect a postal vote ballot paper on their behalf from the Council House can do so. The ballot papers will need to have been received back by 10pm on Thursday.

We can issue replacement post voting packs until 5pm on polling day (Thursday), which is the legal deadline. Votes must be received by 10pm.

We are sorry for the confusion and any inconvenience caused by this problem. We will continue to do everything possible to ensure people who applied to vote by post can do so.