Tag Archives : customer


Customer plans under the spotlight

Plans to drive improvement in the experience customers have of using the Council’s services will be in the spotlight at the Cabinet meeting on 13 November. The Council commissioned the Local Government Association to conduct a Peer Challenge in July. A team of eight senior figures from other councils as well as private and voluntary […]


Plympton Library in line for major award

Plympton Library has been shortlisted for one of the country’s major publishing gongs, the British Book Industry Awards. The commitment and enthusiasm of the library’s staff has been recognised in the award that celebrates the greatness of the British book trade and the people behind it. They have been going the extra mile to put […]


Council launches extended opening hours for customers

Plymouth residents will be able to speak to the Council and make bookings, requests and payments at more convenient times from Monday (21st September). ​ Opening times are being extended in the Council’s four biggest libraries, its customer contact centre, the 1st Stop Shop in New George Street and the Register Office.​ They will all […]