Tag Archives : customer services


Power cut affects internal phone lines

A power cut in one of our buildings has affected the system we use to manage our internal phone lines. While customers can still get through on our switchboard number (668000) staff are only able to deal with certain types of enquiry and cannot currently transfer calls through to specific teams. If your enquiry is […]


Have your say on plans for Plymouth’s libraries

People are being asked to share their views on plans to transform the way library services are delivered in Plymouth. We have produced a draft Plan for Libraries that aims to modernise Plymouth’s library services over the next three years so they better meet the needs of local communities and make better use of resources. Plymouth […]


New home, new opening hours for Central Library

Plymouth’s Central Library will have new opening hours when it arrives in its new home at the end of the month. The library is moving from Drake Circus to Armada Way, to make way for the £32 million History Centre and provide a more modern and accessible facility. The current library will close at 8pm […]


First look inside Plymouth’s new Central Library

The design company working on the fit-out of Plymouth’s new Central Library have released images showing what the interior will look like. thedesignconcept have been working with us and Claremont Interiors, who are refurbishing the building, to create a more modern and flexible space in the heart of the city centre. Located on the corner […]


Council commits to more flexible opening times for customer services

Plymouth City Council has confirmed its commitment to delivering better and more flexible services to residents by providing customer services at more convenient times for them. The changes, which are part of the Council’s large scale programme to transform the way it provides services so they are more efficient and focused on customers’ needs, include […]