Statement from Plymouth City Council on Direct Payments


Many people will have seen the national media coverage around RBS who have had a significant issue with their BACs processing system, and this is also affecting other banks such as Nat West, which are part of the same group.

Unfortunately this is having a knock on effect for Plymouth City Council, in common with many other local authorities. The BACs transactions are not being received by the banks so therefore Direct Payments to some of our Adult Social Care clients are not being received.

It is anticipated that the banks will have the issue resolved by Saturday 20 June. There is unfortunately nothing the Council can do until the banks have resolved this issue, however, people can contact our Contact Centre on 01752 668000 if they have concerns.