Replacement postal ballot packs have been delivered to addresses across Plymouth last night and this morning.
Special deliveries of packs have also been made to people outside the city who applied for postal votes and did not receive them.
The majority of people who did not receive their postal vote pack should now have received one.
Anyone who is away from the city and has not received their pack should call us.
Unfortunately emergency proxy votes for people who are abroad are not allowed in these circumstances.
We are still investigating the cause of the problem, which appears to have been due to an IT issue. We will determine how this has happened to ensure it cannot happen again.
We are continuing to make every effort to ensure as many people as possible can vote.
People receiving their postal vote packs today can return their ballots by:
- Post – all ballots must be received by 10pm on Thursday
- Bringing them to the Council House where polling booths have been set up
- Taking them to a polling station in one of the three constituencies on Thursday.
Anyone with any queries about postal voting should contact us on 304866 or 304936. Lines are open until 10pm today (Wednesday) and between 7am and 5pm on Thursday.
Replacement postal vote packs can be issued from the Council House until 9pm today and 5pm tomorrow (this is the legal deadline). We ask that people phone before arriving.
All ballot papers issued must be received back by 10pm on Thursday.
We are sorry for the inconvenience this has caused those who have been affected.