Plymouth roads win national award in public satisfaction survey


We’ve won a national award for improving public satisfaction with the condition of our roads.

The city has received the Outstanding Performance Award for its improvement in this year’s National Highways and Transport (NHT) Survey, which measures public satisfaction with a range of highways and transport services across the UK. It is widely regarded as the most comprehensive and rigorous survey of its kind.

Plymouth has improved its scores in a range of areas but customer satisfaction in the condition of highways has risen by almost 14 points, from just 18.1 out of a possible 100 in 2014 to 32 this year – the greatest improvement of all 88 councils taking part. There has also been an increase of 6.3 points in the highway maintenance category.

Councillor Brian Vincent, Cabinet Member for Streetscene, said: “There is still plenty of room for improvement but road condition is one of the toughest areas in terms of scoring so we are pleased with this result. Improving the condition of Plymouth’s roads has been one of our top priorities over the last three years and people are now seeing a big difference out on the network.

“It’s not just about investing extra money – it’s about taking a more proactive and preventative approach to repairs and using innovative technology like the Roadmaster, which has meant we can repair far more potholes permanently, first time.

“We commissioned a detailed survey of our road and footway network last year, which has not only ensured we were targeting our investment on the routes that would benefit most but has also been a key element in our successful funding bids.

“We’ve secured more than £10 million additional grant funding for road repairs over the last two years, including £8.3 million from the Department for Transport’s Challenge Fund, £1.6 million from the Severe Weather Recovery Scheme and £359,000 from the Pothole Fund.

“We know there is still a long way to go and a lot of work to do and that’s why we’re spending more than £8 million on road repairs in 2015/16, despite significant funding challenges. We’ve also begun an £11.2 million resurfacing programme that will treat two thirds of the city’s A, B and C roads over the next three years.

“We want to build on the improvements we’ve made and we’ll be continuing to work with our highways contractor Amey to deliver the resilient road network Plymouth deserves.”

The award will be presented at the annual NHT Conference in London today.