Phone line problems


Yesterday’s storms have damaged some of the IT equipment used to manage incoming calls to our customer contact centre (668000).

All our lines are open but we’re not able to see how many people are waiting to speak to different teams, which means it may take longer than usual to get through to the team you need.

We’re sorry for any inconvenience this might be causing and ask that customers bear with us while engineers work to resolve the issue.

If your call is urgent please hold on the line and we will get to you as quickly as we can.

Alternatively, you can access lots of our services and report issues on our website.