Plymouth’s road maintenance services have now transferred to South West Highways (SWH).
SWH are carrying out all day-to-day construction and maintenance works on the highway and will manage the winter roads service (which runs from the beginning of October to the end of March).
All other functions are being managed by the Council, to ensure greater control over which works are carried out where and when.
These include: inspections, audits and road safety; co-ordination and licensing of roadworks; budget, contract, programme and asset management; street lighting; traffic management and control; customer services and scheme design.
Councillor Steve Ricketts, Cabinet Member for Transport and Housing Delivery, said: “Plymouth’s residents deserve highways services that are efficient, cost-effective, innovative and customer-focused. We want better control over which works are carried out where and when, so we can focus our resources where they are most needed, both locally and strategically.
“While a number of functions have moved back to the Council, the Plymouth Highways contract is all about collaborative working. We will work with SWH, as well as Devon and Somerset County Councils, to find ways of providing better value for money and a more responsive service for our customers.
“A lot of work has been going on behind the scenes to ensure services were transferred as seamlessly as possible – including changes to office spaces, IT, vehicles and equipment to staffing structures, health and safety, customer reporting channels and all the processes that sit behind the service.
“We’ve also introduced a new system to manage maintenance works, which links directly to the self-service portal on our website, so people will get an improved and detailed response to any problems they report.”
We have simplified the forms on our website to make it easier for people to report highway defects and issues and mobile phone users will be able to upload photos and use their GPS to pinpoint the location of any problems.
People can also use our main phone number (01752 668000) or email address (firstname.lastname@example.org).
General information and updates about the road network are available on Twitter at @plymhighways and everyone who previously followed @plymouthroads will have automatically moved over to the new account.