Independence@Home service receives good rating from CQC


Plymouth’s Independence@Home service, run by the City Council, has been rated good at a recent inspection by the Care Quality commission (CQC).


The service supports people after being discharged from hospital following illness or injury to regain their independence with activities of daily living such as washing, dressing, meal preparation and other domestic tasks.

The report noted that people received personalised care that promoted their independence and well-being and that the service focused on meeting service user’s needs, protecting their safety and promoting their independence.

They felt safe and well cared for and their preferences were respected, and staff were sensitive and attentive to their needs.

Craig Mcardle Interim Strategic Director of People said: “We’re really pleased that the CQC have given the service such a positive report. We’ve been able to support a total of 1,974 people in the last 12 months, 632 of those back to full independence. This is reducing the need for longer term social care support and is also getting people home from hospital sooner.”

When The CQC carry out an inspection of service they always ask five key questions. Independence@Home has been rated as good across the board.

  • Is the service safe? Good
  • Is the service effective? Good
  • Is the service caring? Good
  • Is the service responsive? Good
  • Is the service well-led? Good

The inspectors also noted that staff were described as kind, caring and compassionate. Staff said how much they enjoyed working for the service and they were proud of the support they provided to people and had a great sense of achievement when people regained their independence.

Councillor Kate Taylor, Cabinet Member for Health and Adult Social Care said: “I’m incredibly proud of this service and the CQC inspection highlights the high level of commitment everyone has to supporting its service users and would like to congratulate the team for their hard work. While we are very pleased with the inspection report we don’t intend to rest on our laurels and will continue to build on the great work that has been carried out over the last 12 months and make sure we are addressing the areas for development that the report has noted.”

The Independence@Home service has only been run by the City Council for the last 12 months after it was decided to bring it back in house following changes in the market.

The November 2019 inspection is the first one to be carried out on the new service and included meeting with a staff, services users and relatives as well as reviewing a range of records including people’s care records, management of the service, staff recruitment and supervision and quality audits.

The full report is available on the CQC website.