Council launches extended opening hours for customers


Plymouth residents will be able to speak to the Council and make bookings, requests and payments at more convenient times from Monday (21st September). ​

Opening times are being extended in the Council’s four biggest libraries, its customer contact centre, the 1st Stop Shop in New George Street and the Register Office.​

They will all now open until 7pm on Tuesday and Wednesday evenings, until 8pm on Thursday evenings and from 9am to 5pm on Saturdays, following feedback that customers want this.

The changes will make it easier for everyone access a wide range of services, including renewing bus passes and parking permits, making housing benefit claims, paying Council Tax and reporting missed bin collections and potholes.

The extended opening at Central, Plymstock, Plympton and St Budeaux libraries will make it more convenient for many people to borrow books and DVDs and use the free public access PCs and Wi-Fi. They will also be able to book and use meeting rooms.

Residents will also be able to report births and deaths and give notice of marriages at the Register Office.

The changes are part of the transformation of the Council’s customer services to modernise working practices and put the needs of customers at the heart of how it operates.

Councillor Jon Taylor, Cabinet member for Transformation and Customer Services, said: “The new extended opening times will make it much easier for many of our customers to talk to us, particularly those who work during the day.

“It will also help make our services more efficient as we will be able contact people at times when they are most likely to be available.

“These changes are part of the ongoing modernisation of our services so they better reflect what our customers need and increase our efficiency.

“We’ve had a lot of positive feedback about the new 1st Stop shop in New George Street since it opened at the end of last year and people have been telling us they find it easier to use and more welcoming. We have been trialling Saturday opening in the shop it and may people say it has made it much easier to come in and see us. Now they’ll also be able to contact us on Saturdays or on three weekday evenings if they prefer.”

Staff in the Contact Centre and 1st Stop shop will not only be taking calls or seeing customers during the extended opening hours but also be contacting people about outstanding payments, booking appointments and processing claims.

The full opening hours for the Contact Centre, 1st Stop Shop, Register Office and Central, St Budeaux, Plympton and Plymstock Libraries, are:

Monday 8.30am to 5pm
Tuesday 8.30am to 7pm
Wednesday 8.30am to 7pm
Thursday 8.30am to 8pm
Friday 8.30am to 5pm
Saturday 9.00am to 5pm