All aboard for Real Time Passenger Information

Representatives from 21st Century Passenger Solutions, CityBus, StageCoach and Plymouth City Council gather at Royal Parade


Real Time Passenger Information (RTPI) systems have been installed at bus stops across Plymouth.

The RTPI are upgraded versions of the system previously seen throughout the city centre and will be able to give accurate information on bus arrivals and departures.

Some existing displays have been refurbished while more than half of the displays have been replaced with a new, more versatile design that allows more information, such as stopping locations and images to be shown.

Displays along Royal Parade are now live and fully operational with the rest of the city expected to follow in the next few weeks.

Councillor Patrick Nicholson, Deputy Leader and Cabinet member for Strategic Transport, Housing and Planning said: “I’m delighted that Real Time Passenger Information has been upgraded in Plymouth.

“It is a fantastic system that really helps bus users across the city and ensures that people are equipped with the information they need to go to where they want to without delay.”

The new system, installed by transport logistics specialist 21st Century Passenger Solutions, operates on a mobile phone network, speeding up communication between buses and displays and improving the accuracy of wait times shown. It will also reduce the number of buses that don’t appear on the system due to a lost connection.

It will also be possible to remotely monitor the displays allowing faults to be detected and repaired more quickly.

The flexible system will also allow important service messages to be shown at short notice – for example details of any route or timetable changes resulting from adverse weather, emergency roadworks or other unexpected problems.

Other improvements include all displays being capable of providing audio information for the blind and visually impaired, via a special key fob. Although this service is not yet operational we are working with Improving Lives Plymouth (formerly the Hearing and Sight Centre) to test it and decide on the best way to make fobs available.

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